Frequently Asked Questions

Yes, absolutely! Since all our products are handcrafted in our Jaipur workshop, we can customize dimensions, thread colors, family name tags, or bead details. Please contact us via WhatsApp at +91 98765 43210 or email us at support@delishakarigari.com before placing your order to discuss your requirements.

For custom name Bandhanwars, you will find a text input field on the product page labeled "Enter Family Name" or "Customization Details." Please write the exact spelling you want. If you forget to add it, contact our support team within 12 hours with your order ID.

Yes, we do! We provide custom bulk gifting packages for housewarmings, corporate events, and weddings. We offer special wholesale pricing and customized gift packaging for bulk orders. Contact us at support@delishakarigari.com for catalog details.

Yes, we offer Pan-India shipping to over 26,000 pin codes. Shipping is 100% FREE on all prepaid orders. For Cash on Delivery (COD) orders, a flat COD charge of ₹99 is applicable at checkout.

Since our products are intricately handmade, we take 2 to 4 business days for processing and dispatch. Post-dispatch, delivery takes:
• Metro Cities: 3 - 5 business days.
• Rest of India: 5 - 8 business days.
• Remote Locations: 7 - 10 business days.

Yes! Once your package is dispatched from our workshop in Jaipur, a unique tracking number (AWB) and a direct tracking link will be sent to you via SMS and Email to track your order in real-time.

No, personalized and custom-made products (such as Bandhanwars with custom names or specific custom dimensions) are crafted exclusively for you and cannot be returned or exchanged unless they arrive damaged or defective.

All our products are bubble wrapped and shipped in heavy-duty cardboard boxes. However, if any damage occurs during transit, please record a clear, continuous unboxing video showing the parcel box being opened for the first time and the damaged product. Share it with us at support@delishakarigari.com within 24 hours of delivery, and we will send a free replacement immediately.

Since our items utilize delicate threads, beads, and mirrors:
• Use a soft, dry cloth or a feather duster to clean off dust.
• Do not wash with water or dry clean.
• Store them in a dry place, away from damp walls or direct long-term moisture, to maintain color vibrancy and prevent damage.